Shipping Information

***DUE TO COVID-19 WE ARE STILL EXPERIENCING CHALLENGES SHIPPING TO THE WESTERN PORTION OF THE COUNTRY. PLEASE CALL OR EMAIL TO DISCUSS SHIPPING OPTIONS.***

  • (This applies to deliveries to AZ, CA, ID, MT, NA, NE, NV, NM, ND, OR, SD, UT, WA, WY)
  • We charge a $6 fee per 24 pounds to cover the insulated coolers and dry ice needed for a safe trip.
  • Our minimum order is twelve pounds (12lbs) for Dog Recipes.
    Mix and match proteins. Raw and Cooked food must be purchased separately. 
    To maximize use of our Green Cell Foam cooler, order raw in (combined totals) of 12, 24, 36, etc.
  • Orders shipped by UPS, and typically arrive in two to three days if shipped to the the Eastern part of the US.
  • Orders are shipped Monday through Thursday. We cannot ship on Friday or the weekend, some addresses do not allow Saturday Delivery.
  • Expedited shipping available. Call for details and pricing to your location.
  • Orders placed by 12pm Monday through Thursday will most likely ship the same day. Orders received after 12pm Thursday will be shipped the following Monday to avoid being held in the courier depots over the weekend.
    We want to fulfill your order as fast as possible! If your order does not ship the same day, it is likely because it came in after close of shipping, or we were temporarily out of stock on your item(s).
  • All orders are packed with dry ice, this may evaporate (sublimate) by the time your order is delivered and some minor defrosting may occur.  It is completely safe to refreeze the pouches, and will not affect the quality of the food.

 

Returns Policy

 

We sincerely hope that you (and your pet!) are delighted with your delivery of Allprovide products.  However, if for any reason you are dissatisfied, please contact us to discuss how we may help resolve any issues you may have. management@allprovide.com or 678-585-1606

 

 

 

 

 

 

 

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